April 17, 2019 | Vol. 69, No. 8
The PEI Board of Directors met April 4-6, in Nashville, to review member surveys, approve committee reports, update the association’s strategic long-range plan and address other important matters. Here is a summary of the board’s key discussions and actions.
Net Promoter Score. For the first time, this year’s PEI member survey measured the association’s “net promoter score” (NPS). The NPS metric, which was introduced in a 2004 Harvard Business Review article, has been widely accepted by leading associations and businesses as a tool to gauge member (customer) loyalty. PEI’s net promoter score was 64.55. Under the NPS model, any score above 0 is considered “good” and scores from 50 to 69 are “excellent.”
Service & Construction Division Representation. PEI has 454 distributor members and 446 service & construction members. Under the association’s constitution, the board of directors has nine seats for distributors and one for service and construction companies. To better represent both groups on the board, PEI members will be asked at the annual membership meeting in October to approve constitutional amendments that would:
PEI Recommended Practices. The board authorized PEI staff to create pass/fail criteria for PEI recommended practice exams and to formally recognize test-takers who pass the exams. The change will support emerging state efforts to require technicians and installers to pass PEI tests. (See Colorado news in “From the States” below.)
PEI Priority Club. For the last five years, PEI has had a waiting list of members interested in joining the Priority Club. In Nashville, directors approved a proposal to open the Priority Club to new members and restructure the program into three membership tiers, with different levels of benefits in each tier. Details on the new structure will be announced soon, and the changes will take effect with the 2020 membership year.
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Service Tech Training and Recruitment. The board asked PEI staff to develop a toolkit to equip vo-tech schools and military training organizations with information and resources that will promote career opportunities for fueling equipment technicians.
Safety Committee. The board approved recommendations to develop four new Dos & Don’ts resources and three new safety posters; create a new-employee safety checklist; expand a planned video on confined space entry; and test webinars and podcasts as vehicles to deliver safety information to members.
Education & Convention Committee. Directors approved recommendations to schedule a Spring 2020 Purchasing & Inventory Managers Conference and evaluate how best to use webinars, videos, podcasts and alerts to deliver educational content to members.
In other actions, the board:
Charlie Burns, Oscar W. Larson Co., Clarkston, Michigan, presided at the mid-year meeting. Other officers, directors, co-directors and staff in attendance included:
REGISTER AND RESERVE HOUSING FOR THE 2019 PEI CONVENTION
The convention keynote speaker is Lt. Col. Rob “Waldo” Waldman. A graduate of the U.S. Air Force Academy, Waldo overcame massive claustrophobia and a fear of heights to become a decorated fighter pilot with 65 combat missions and 2,650 flight hours. He will show attendees how to win with integrity in highly competitive environments through disciplined training, dedicated teamwork and courageous leadership. (Oct. 2, $30 ticket)
Legislation was introduced in the U.S. House and Senate to extend for two years the biodiesel tax credit, which expired at the end of 2018. According to the National Biodiesel Board, annual U.S. biodiesel production has grown from 100 million gallons to more than 2.6 billion gallons since the initial credit was enacted in 2005. NATSO, the American Trucking Associations, NACS and the Society of Independent Gasoline Marketers of America (SIGMA) have signaled support for the legislation.
The U.S. Environmental Protection Agency (EPA) is likely to modify its proposed freeze of vehicle fuel economy standards. Last August, the EPA and National Highway Traffic Safety Administration (NHTSA) proposed freezing new vehicle fuel economy requirements at 2020 levels for six years. On April 11, EPA Administrator Andrew Wheeler said, “Our final regulation is not going to be the same as our proposal. We’ve taken constructive comments, criticisms and concerns from a whole host of different interest groups.”
NEWS FROM THE STATES
Colorado. Effective January 1, 2020, every individual seeking Qualified Service Technician certification must submit an application showing that he/she passed the PEI Entry-Level Service Technician Training Course and the PEI/RP900 exam. Individuals applying for certification as UST installers will be required to pass the PEI/RP100 exam. For complete details, click here.
Kentucky and South Carolina. The EPA awarded $1,170,000 to Kentucky and $485,000 to South Carolina to help clean up and prevent contamination from leaking underground fuel storage tanks.
Wyoming. The Wyoming Department of Environmental Quality cited a convenience store and gas station that allegedly overfilled its underground gasoline storage tanks, causing the fuel to migrate into the nearby river. The notice of violation claims the store failed to make repairs that would have prevented overfilling.
manufacturer representative. ESM Fuel Solutions
SA DE CV, Blvd Las Pilas 80, Parque Pyme100, Carr Fed 45 KM 8, Morelos,
Zacatecas 98100, Mexico, applied for affiliate division membership. Jorge
Gaitan is director of the firm, which was established in 2017. ESM Fuel
Solutions is a manufacturer representative for transport and refueling tanks
in Mexico. Sponsored for PEI membership by Giulio Guastalli, Emiliana
Serbatoi SRL, Campogalliano, Italy.
Oklahoma installation company. Image Builders,
P.O. Box 1602, Owasso, OK 74055, applied for service and construction
division membership. Ryan Neurohr is CEO of the firm, which was established
in 1995. Image Builders specializes in image design, installation,
electrical service and analysis, LED lighting and signage. Sponsored for PEI
membership by Barry Brodersen, Domino Equipment Company, Oklahoma City,
Georgia service provider. Admiral Enterprise Solutions, 821 Livingston Court SE, Ste A, Marietta, GA 30067, applied for service and construction division membership. Sean Graham is CEO of the company, which was established in 2017. Admiral Enterprise Solutions is a total solution provider of convenience fuel retail technology, including the sale, installation and service of dispensers, tank monitoring equipment, point-of-sale systems, peripherals and all related electronic technology. Sponsored for PEI membership by Mike Vegeais, Freedom Electronics LLC, Kennesaw, Georgia.
Chinese affiliate. Sino Polymer Co. Ltd., No. 4600 Long Wu Road, Shanghai 200241, China, applied for affiliate division membership. David Wong is representative of the firm, which was established in 1981. Sino Polymer Co. Ltd. is an anti-corrosion lining system provider. Sponsored for PEI membership by Wayne Geyer, STI/SPFA, Lake Zurich, Illinois.
California manufacturer representative. CalTech
Industrial Corporation, 16 Technology Drive, Suite 128, Irvine, CA 92618,
applied for affiliate division membership. Michael Dale Miller is CFO of the
company, which was established in April 2018. CalTech Industrial Corporation
is a manufacturer representative operating in southern California. Sponsored
for PEI membership by Christopher Fasse, B & T Service Station Contractors,
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