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Service & Construction Managers Conference

Seelbach Hilton Hotel  |  Louisville, Kentucky  |  March 14-16, 2019

Make plans now to join us in Louisville for the event of the year for industry professionals.  With a variety of roundtable discussions, networking opportunities and world-class speaker Randy Disharoon, you won't want to miss this conference.

  Take advantage of group hotel rates and reserve your room now.

Additional details are below.

Registration is open!


Make your hotel reservation by March 7 with the official housing company, Preferred Convention Services:

Reserve Online
Reserve by Phone: 888.763-7236 or 310.906-3847

Seelbach Hilton Hotel
Louisville, Kentucky




Randy DisharoonDisharoon's extensive background in distribution and manufacturing makes him uniquely qualified to address the issues that both types of organizations face in today's marketplace. He holds a B.S. in Engineering and two master’s degrees, including an MBA. At 23, He was certified as a nuclear engineer and by 25, he was leading training courses for officers in the nuclear Navy. He entered the private sector at 27 and immediately made an impact in operations and technical sales at a distribution and manufacturing company respectively. After several years in a row as a consistent quota buster, he was promoted to director of global accounts, where his team recently posted sales 42% above budget.



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Thursday, March 14, 2019

 3 p.m. Sponsor Setup Medallion B
5 - 7 p.m. Registration Medallion Foyer
5 - 7 p.m. Reception/Sponsor Exhibits Medallion B


Friday, March 15, 2019

7 a.m. - 5:30 p.m. Sponsor Exhibits Open Medallion B
7 - 8 a.m. Registration Medallion Foyer
7 - 8 a.m. Breakfast Medallion D
8 - 9:30 a.m.  General Session I - Randy Disharoon, Goal Stride Medallion A
9:30 - 10 a.m. Break Medallion B
10 - 11 a.m. Roundtable Session I Medallion C
11 - 11:30 a.m. Break Medallion Foyer
11:30 a.m. - 12:30 p.m. Roundtable Session II Medallion C
12:30 - 1:30 p.m. Lunch Medallion D
1:30 - 2:30 p.m. Roundtable Session III Medallion C
2:30 - 3 p.m. Break    Medallion B
3 - 4:30 p.m. General Session II - Randy Disharoon, Goal Stride Medallion A
4:30 - 5:30 p.m. Hospitality Reception Medallion B


Saturday,  March 16, 2019

7 - 11:30 a.m. Sponsor Exhibits Open Medallion B
7 - 8 a.m. Breakfast Medallion D
8 - 9 a.m.  Roundtable Session IV Medallion C
9 - 9:30 a.m. Break Medallion B
9:30 - 11:30 a.m. General Session III - Randy Disharoon, Goal Stride Medallion A
11:30 - 11:45 a.m. Evaluations Medallion A
11:45 a.m. Adjournment Medallion A


General Sessions

Session I - Creating the Winning Culture

Creating a high-performance environment in which every member of the team believes and behaves as if they are part of something bigger than themselves.

  • What is company culture?
  • Is yours good, bad or just plain ugly?
  • The key to developing a winning culture
  • First follower principle
  • Five key elements of a winning culture

Session II - Building the Dream Team

Identifying, recruiting, developing and positioning the right resources in order to achieve maximum fulfillment of your mission and advancement toward your vision.

  • Five keys to landing top recruits
  • Three elements of a winning team
  • The seven phases of people development
  • Effective communication techniques

Session III - Leaving a Lasting Legacy

Sustaining the winning pace over the long-term by raising up new leaders who embrace change and deploy innovative tools and practices in order to carry the mission forward into the next generation.

  • The impact of the generational dynamics in the U.S. workforce
  • Critical knowledge gaps and how to fill them
  • Mentoring tips for long-term impact
  • Seven steps to sustain the winning pace at your company


Roundtable Topics

Service Technicians

  • Strategies for Locating/Finding Potential Service Technicians
    • Military
    • Vocational Schools
    • Trade Schools
    • Technical Colleges
    • Finder Fees to existing technicians to bring in new hires
    • Signing Bonus
  • Technician Profiling
  • Technician Hiring
  • New Service Technician Integration
  • Technician Training/Certification
    • Training Agreements
  • Training Programs
  • Continuing Education
  • Mentorship Programs
  • Technician Retention
  • Competitive Wage Issues
  • Compensation

Containment Sump Testing

  • Understanding Regulations
    • EPA Regulations
    • State Regulations
    • Meeting REgulatory Guidelines
  • Sump Testing Procedures
  • Sump Repairs
    • Solutions
    • Time tested proven technology
  • Low Level Testing versus Sump Integrity Testing
  • Timeframe for Repairs
  • Repair vs. Replacement- When to make the call

 Construction Employees

  • Locating, Recruiting, Training, Retaining Good Employees (Ex-Military)
  • Practical Training for Construction Employees
  • Training Topics/Materials for New Hires (RPs, NFPA, API, ICC)
  • Employee Mentor Program
  • Employee Evaluation
  • How to evaluate
  • How frequent
  • Safety Skills for installers

Construction Jobsite & Worksite Safety

  • Management & Employee Responsibilities
  • Safety Training
    • Third Party Training
  • Personal Protective Equipment
  • Fall Protection
    • New OSHA Standards
  • Confined Space Entry
  • Rigging
    • OSHA Standards
  • Costs associated with noncompliance
  • DOT Compliance
  • Drug Testing
  • Jobsite Assessment Safety Checklist
    • Dangers
    • Barricades
    • PPE Required
  • Tailgate Safety Session
  • Safety Incentives

Employee Driver Safety

  • Company Policies
  • Distractions
    • Cell Phones
    • Laptops
    • Headphones
  • Examples of Safe Driving Programs
    • Company Developed
    • Insurance Company Programs
    • Videos Programs
    • Dash Cams

Fuel Price Fluctuation Issues-How do they impact business?

  • Budgeting
  • Forecasting
  • Planning
  • Construction Costs
  • Service Costs
  • Establishing Fuel Surcharges
    • When to use
    • When not to use 

Environmental Compliance

  • Understanding Environmental Compliance Regulations
  • Company and Customer Interest/Commitment
  • Setting Up A Program
  • Mission, Vision, Compliance Goals
  • Performance Objectives
  • Compliance Tasks
  • Implementing the Plan
  • Monitoring Environmental Compliance
  • What do the regulations really mean 
  • Who actually oversees the regulations? (states versus Federal govt) 
  • Weights & Measures role in environmental compliance

Registration Fees


  Early Bird  (thru January 14, 2019)   Advance (on or after January 15, 2019
PEI Member   $ 315   $ 415
Non-Member   $ 585   $ 745



Cancellations must be submitted in writing to no later than 30 days before the event. Please include your registration confirmation number. All cancellations will be assessed a $25 administrative fee. Cancellations received within 30 days of the event are ineligible for refunds. Transfer of registration to another person within your company may be made at any time without penalty.