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FAQs

What are the most recent COVID Updates for the PEI Convention at the NACS Show?

The 2021 PEI Convention at the NACS Show will embrace our standard, historical schedule with dedicated education session times and focused exhibit hall hours--and tons of networking opportunities. Our top priority remains the health and safety of all those on-site at the PEI Convention at the NACS Show, and we feel confident that we can produce a safe and successful event. Chicago has instituted a temporary indoor mask mandate, which may or may not still be in place October 5-8. We will keep you posted.

In addition to following Centers for Disease Control and Prevention (CDC) guidelines and all federal, state and local mandates, PEI and NACS are actively working with McCormick Place and our vendor partners to develop protocols that will provide a safe environment for a successful event in October.

Registration for buyers is still strong and pacing with 2017 Chicago numbers. New booth applications are being received at a rate that outpaces any minor cancellations. The NACS Show is 95% sold of capacity, whereas most tradeshows are faring at 70% of exhibitor booth sales capacity.

We have not received advisement from the City of Chicago or McCormick Place that would warrant changes in Show status or procedures. If anything changes, we will communicate those changes directly to you. Note that the cancellation of other trade or regional events does not affect the production of the NACS Show, because those other events are produced in other cities, in different facilities and by other event managers. The conditions in each area and situation differ greatly. 

News regarding the pandemic, mask mandates and safety protocol advisement change weekly--even daily. A policy put in place today could be reversed in a month and change again. 

NACS Show Safety Protocols

  • Reduced Registration Congestion On-site – PEI has added badge pickup for registrants at the Hyatt on Tuesday, where our pre-show events will occur, and we will have a larger footprint for badge pickup and registration at McCormick place to ease congestion.
  • Exhibit Hall Traffic Flow – Wider aisles in the exhibit hall promote traffic flow and reduce congestion.
  • Food Sampling Protocols – Exhibit hall food and beverage sampling is made safer via Assisted Sampling policies.
  • Global Biorisk Advisory Council (GBAC) Accredited Facility – The NACS Show will be hosted at McCormick Place in Chicago, a GBAC STAR accredited facility with dedicated practices, protocols, procedures and systems to control risks associated with infectious agents, such as the virus responsible for COVID-19. View Enhanced Facility Cleaning Procedures.
  • Watch this video to learn about the safety measures Chicago put in place including the airport experience, transportation and McCormick Square including the convention center, exposition halls and the Hyatt Regency McCormick Place, PEI's headquarters hotel. Read more about Chicago’s Healthy Meetings Chicago initiatives.

For more information on Chicago and Illinois, here are some links:
McCormick Place
Illinois Department of Public Health
City of Chicago
Chicago Travel Advisory

For more information on the latest guidance regarding COVID-19, visit Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

As we look to the fall, policies and procedures for this year’s Show may change. Please continue to visit this page for real-time updates.

What are the exhibit hours?

Wednesday, October 6
11:30 am – 5:30 pm (Main Exhibits)
10:30 am - 5:30 pm (New Exhibitor Area)

Thursday, October 7
11:30 am – 5:30 pm (Main Exhibits)
10:30 am - 5:30 pm (New Exhibitor Area)

Friday, October 8
9:00 am - 1:30 pm (All Exhibits)

Will there be shuttle service from hotels to McCormick Place?

Yes, shuttle service will be provided to and from McCormick Place to most hotels in the NACS Show housing block, except for hotels near McCormick Place that are considered “walk hotels.” A schedule of shuttle dates and times will be available soon.

Is the PEI Convention at the NACS Show wheelchair-accessible?

Absolutely! For wheelchairs, mobility scooters, power chairs and oxygen equipment rentals, contact our preferred service partner, Scootaround Mobility Solutions at 888-441-7575 or visit locations.scootaround.com/McCormick Place.

What are the terms and conditions?

See terms and conditions here.

What is the cancellation policy?

Cancellations must be submitted in writing no later than September 7 to PEI (registrations@pei.org). Please include registration confirmation number if possible. A $25 administrative fee will apply. After September 7, the full amount of the registration fee will be forfeited unless the event is canceled pursuant to a governmental decree, at which point registrants will receive a penalty-free refund. Please note that cancellations that are part of a Group Discount may impact the rate of others registered within the group. A registration can be transferred to another person in your company at no cost. Contact us at registrations@pei.org or call 918-236-3967.

Can children be in the exhibit hall?

Children age 16 and older must be registered as an Attendee for admission into the exposition. Children age 15 and younger do not need to be registered in order to visit the Show floor. All children 15 and under must be accompanied by a registered adult at all times while on the Show floor. Absolutely no one under the age of 16 will be allowed on the Show floor during move-in and move-out hours—this includes infants. A child waiver form must be completed for any child 15 or under to access the exhibit hall. Child waiver forms will be available on-site in the main PEI Show registration area as well as Expo Hall security locations throughout the convention center. Name tags for children can be picked up at the PEI Registration Desk. Limited to two children age 15 and under per paying attendee.  Additional questions?

Please contact info@pei.org for assistance.