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Clearly Defined Decision-Making Structure Boosts Performance

Any organization can get decision rights right if its leaders will give the matter enough attention and focus, according to a Deloitte Insights article by Tiffany McDowell and David Mallon.

Getting it right, according to the authors, depends largely on a small set of factors. Their research shows that organizations with high organization design maturity:

  • Simplify and clarify decision rights across the organization.
  • Establish strong, transparent accountability for decisions made.
  • Align individuals in decision-making groups to a common mission.
  • Encourage distributed authority.
  • Prioritize the customer voice in decisions.

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