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2021 Convention FAQs

What safety measures are in place?

The 2021 PEI Convention at the NACS Show returns to Chicago. At this time, we plan to execute the live, in-person PEI at the NACS Show that everyone expects, October 5-8. The 2021 Show will embrace our standard, historical schedule with dedicated education session times and focused exhibit hall hours. 

Numerous safety practices will be in place. The exhibit hall will feature wider aisles to minimize traffic congestion and allow for social distancing. Meeting rooms, general sessions, education sessions, workshops and public spaces will be reconfigured to accommodate social distancing guidelines. 

The McCormick Place is an accredited GBAC STARTM Facility, the gold standard of safe facilities. Learn more about its cleaning regimen here

Watch this video to learn about the safety measures Chicago put in place including the airport experience, transportation and McCormick Square including the convention center, exposition halls and the Hyatt Regency McCormick Place, PEI's headquarters hotel. 

Read more about Chicago’s Healthy Meetings Chicago initiatives.

For more information on the latest guidance regarding COVID-19, visit Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the City of Chicago and McCormick Place.

As we look to the fall, policies and procedures for this year’s Show may change. Please continue to visit this page for real-time updates.

What are the exhibit hours?

Wednesday, October 6
11:30 am – 5:30 pm (Main Exhibits)
10:30 am - 5:30 pm (New Exhibitor Area)

Thursday, October 7
11:30 am – 5:30 pm (Main Exhibits)
10:30 am - 5:30 pm (New Exhibitor Area)

Friday, October 8
9:00 am - 1:30 pm (All Exhibits)

Will there be shuttle service from hotels to McCormick Place?

Yes, shuttle service will be provided to and from McCormick Place to most hotels in the NACS Show housing block, except for hotels near McCormick Place that are considered “walk hotels.” A schedule of shuttle dates and times will be available soon.

Is the PEI Convention at the NACS Show wheelchair-accessible?

Absolutely! For wheelchairs, mobility scooters, power chairs and oxygen equipment rentals, contact our preferred service partner, Scootaround Mobility Solutions at 888-441-7575 or visit Place.

What are the terms and conditions?

See terms and conditions here.

What is the cancellation policy?

Cancellations must be submitted in writing no later than September 7 to PEI ( Please include registration confirmation number if possible. A $25 administrative fee will apply. After September 7, the full amount of the registration fee will be forfeited unless the event is canceled pursuant to a governmental decree, at which point registrants will receive a penalty-free refund. Please note that cancellations that are part of a Group Discount may impact the rate of others registered within the group. A registration can be transferred to another person in your company at no cost. Contact us at or call 918-236-3967.

Can children be in the exhibit hall?

Children age 16 and older must be registered as an Attendee for admission into the exposition. Children age 15 and younger do not need to be registered in order to visit the Show floor. All children 15 and under must be accompanied by a registered adult at all times while on the Show floor. Absolutely no one under the age of 16 will be allowed on the Show floor during move-in and move-out hours—this includes infants. A child waiver form must be completed for any child 15 or under to access the exhibit hall. Child waiver forms will be available on-site in the main PEI Show registration area as well as Expo Hall security locations throughout the convention center. Name tags for children can be picked up at the PEI Registration Desk. Limited to two children age 15 and under per paying attendee.  Additional questions?

Please contact for assistance.