Service & Construction Managers Conference

May 11-13, 2017
Westin Indianapolis
Indianapolis, IN

With roundtable discussions, networking opportunities, sponsors’ exhibits and Marty Clarke, a world-class General Session speaker, PEI’s 2017 Service & Construction Managers Conference is the event of the year for industry professionals.

Make plans now to join us in Indianapolis for an event that can help your bottom line.

Refer to the links below for more details.

Registration

Member

Nonmember

Early Bird 
(through March 14)

$295

$545

Non-Early Bird 
(after March 14)

$395

$695

 

Advance registration required. Registration closes April 27, 2017.

Registration fees (less a $25 processing fee) are refundable if notification of cancellation is received in writing at PEI headquarters at least 30 days before the event.

General Session Speaker

The 2017 Service & Construction Managers Conference Planning Committee has invited speaker, consultant and author Marty Clarke, to serve as the event’s General Session speaker. Marty will present three outstanding general sessions during the conference:

  • Leadership Land Mines

    MANAGEMENT CATASTROPHES AND HOW TO AVOID THEM
    Just because you have service technicians or construction crews reporting to you does not make you a leader. But it does not have to be that way. As non-traditional as ever, Marty digs deeply into and lays to waste the specific behaviors that cripple a manager's ability to emerge as a true leader. Real life examples and highly substantive discussions center on strategies to put you in the best position to make a dramatic jump in your leadership capability.

  • Creating A Standout Experience

    BATTLE-TESTED STRATEGIES FOR TALKING CLIENTS OFF THE LEDGE
    It's inevitable that you and your staff are going to be faced with irate clients. It happens to the best. How you and your employees handle clients in a highly emotional state can mean the difference in whether or not they continue to do business with you. Born of Marty's personal corporate experiences in hostile environments with extremely difficult clients, this class puts the power in your hands not only to talk a client off the ledge, but possibly to leave singing the praises of how well you responded.
    Specific areas of discussion include:
    • Marty with the mop
    • Deflecting blame vs. solving the problem
    • Fuses, Triggers, and Psychos
    • Give them some runway
    • Engineering the transition to resolution
    • Getting a client to rational
    • Don't go to the beach and complain about the sand
    • Creating the standout experience

  • Making Good Decisions When The Heat Is On
    Decisions, decisions...  Get ready for a fun and fast-paced presentation on specific decision points that can mean the difference between success and failure. From situation-specific decisions to the decisions we make while we are communicating, Marty Clarke outlines specific strategies that can help improve your decision making in real time. Come join us for this often hilarious and always instructive look at how we react and the actions we take when left with choices of consequence.

Click here to learn more about Marty Clarke.

MartyClark

Hotel Information & Reservations

The host hotel for the conference will be the Westin Indianapolis.

Reserve Your Room
You should book online now to take advantage of the discounted room rates for conference attendees. If you'd like to extend your stay in Indianapolis the special rate is available May 7 through 15.

Book Airfare or Rental Cars | Map & Driving Directions

 

 

Conference Schedule

Thursday, MAY 11, 2017

3:00 p.m.
Registration Setup
Grand Ballroom Foyer 4
3:00 p.m.
Sponsor Setup
Grand Ballroom Foyer 4
5:00 p.m. – 7:00 p.m.
Registration
Grand Ballroom Foyer 4
5:00 p.m. – 7:00 p.m.
Reception/Sponsor Exhibits
Grand Ballroom Foyer 4

 

Friday, MAY 12, 2017

7:00 a.m. – 5:30 p.m.
Sponsor Exhibits Open
Grand Ballroom Foyer 4
7:00 a.m. – 8:00 a.m.
Registration
Grand Ballroom Foyer 4
7:30 a.m. – 8:00 a.m.
Breakfast
Grand Ballrooms 2 & 3 
8:00 a.m. – 9:30 a.m.
General Session I
 
Leadership Land Mines
Marty Clarke
 
Grand Ballroom 4
9:30 a.m. – 10:00 a.m.
Break
Grand Ballroom Foyer 4
10:00 a.m. – 11:00 a.m.
Roundtable Session I
Grand Ballroom 5
11:00 a.m. – 11:30 a.m.
Break
Grand Ballroom Foyer 4
11:30 a.m. –12:30 p.m.
Roundtable Session II
Grand Ballroom 5
12:30 p.m. – 1:30 p.m.
Lunch
Grand Ballrooms 2 & 3
1:30 p.m. – 2:30 p.m.
Roundtable Session III
Grand Ballroom 5
2:30 p.m. – 3:00 p.m.
Break
Grand Ballroom Foyer 4
3:00 p.m. – 4:30 p.m.
General Session II
Creating A Standout Experience
Marty Clarke
 
Grand Ballroom 4
4:30 p.m. – 5:30 p.m.
Hospitality Reception
Grand Ballroom Foyer 4

 

 

Saturday, MAY 13, 2017

7:30 a.m. – 9:30 a.m.
Sponsor Exhibits Open
Grand Ballroom Foyer 4
7:30 a.m. – 8:00 a.m.
Breakfast
Grand Ballrooms 2 & 3
8:00 a.m. – 9:00 a.m.
Roundtable Session IV
Grand Ballroom 5
9:00 a.m. – 9:30 a.m.
Break
Grand Ballroom Foyer 4 
9:30 a.m. – 11:30 a.m.
General Session III
 
Making Good Decisions When The Heat Is On
Marty Clarke
 
Grand Ballroom 4
11:30 a.m. – 11:45 a.m.
Evaluations
Grand Ballroom 4 
11:45 a.m.
Adjournment
Grand Ballroom 4 
Roundtable Topics

Attendees will participate in four roundtable discussion sessions during the conference. After you register we will ask you to choose four topics of your choice and one alternate. We will then assign you to four based on your preferences and provide your assignments when you arrive at the conference. 

  • General Management Roundtable Topics:
    Jobsite and Worksite Safety
    Planning For The Future
  • Service Manager Roundtable Topics:
    Service Department Management
    Service Technicians
  • Construction Manager Roundtable Topics:
    Construction Projects
    Construction Employees
    Construction Management

 

 

PEI would like to thank the following sponsors for their continuous support of the association.

For more information about sponsoring and exhibiting at PEI conferences, please contact Bob Young at byoung@pei.org.