Commander Mix and Match Error

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petrokid101
Newbie
Posts: 2
Joined: Mon Feb 06, 2017 7:53 am

Commander Mix and Match Error

Postby petrokid101 » Mon Feb 06, 2017 8:17 am

Have a customer with several Mobil sites, all using Commanders with 2.01.05, where two sites have get errors when trying to open mix and match in config client. You can open NAXML deals and see all item lists site has created as well as combos with no issue. When you click the tab Mix and Match you get a pop up saying "There was an internal error preforming this request." Tried rebooting commander, had site use different browsers, tried using config client through Topaz, and spoke with VeriFone several times. VeriFone wipes the mix and match file and you are able to access again but a few days later same error comes back. VeriFone has been no help in finding what's causing this issue. Sites had been using back office system but have gotten rid of it about 6 months back. Error came about 4 months after sites stopped using back office. Has anyone seen this error? What was done to correct the issue? I believe issue is from old back office system where everything was created and sent to the commander. Any thoughts would be greatly appreciated. Thanks.

WhereEaglesDare
Newbie
Posts: 4
Joined: Mon Jun 21, 2010 11:38 pm

Re: Commander Mix and Match Error

Postby WhereEaglesDare » Sun Feb 12, 2017 8:16 pm

You do know that Mix and Match on Commander is very different than Mix and Match on Sapphire. They don't do the same thing, even though they named it the same. What is it the customer is trying to do? People tend to want to use NAXML Deal.

Ramkatral
Newbie
Posts: 3
Joined: Mon Feb 13, 2017 1:59 pm

Re: Commander Mix and Match Error

Postby Ramkatral » Mon Feb 13, 2017 4:11 pm

WhereEaglesDare wrote:You do know that Mix and Match on Commander is very different than Mix and Match on Sapphire. They don't do the same thing, even though they named it the same. What is it the customer is trying to do? People tend to want to use NAXML Deal.


For the record, Mix and Match is part of the NAXML Deals portion of confit client, along with combos.

I would suspect the cause here being the back office PC still has something going on that is still trying to send files to the Commander. Have VF wipe the file and get it functional, and do one of two things:

Disconnect the back office PC from the EZR and see if problem returns.

Or

Change the IP of the Cybera. Back office pricebook software has the IP programmed into it either directly or through gemcom. Changing the Cybera IP would remove its ability to talk to the POS server.

petrokid101
Newbie
Posts: 2
Joined: Mon Feb 06, 2017 7:53 am

Re: Commander Mix and Match Error

Postby petrokid101 » Fri Feb 17, 2017 9:18 am

I will switch the EZR ip and see if that helps, thank you for your help.


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