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Rwiggs

USA
4 Posts
Posted - 06/05/2012 :  13:19:51  Show Profile  Reply with Quote
Our register system at work apparently had some sort of programming issue. It's an old version of the Ruby.

Our system would never allow us to ring-up Lottery tickets with a debit or credit card. One of my clerks did it by mistake one day and the system actually let the transaction go through. That's the clue that led me to believe that something had changed.

A few days later I tested the system and it no longer would accept debit or credit as a form of payment for lottery. Self-resolved? What could have caused that and what else could have changed?

Since that time any credit card that we had to enter manually is not getting picked up in the category of credit cards but shows up as a manual credit on daily reports. It makes our cash short for the day if I do not include the manual credit. Management insist that it is included on the credit and debit totals for the day on our reports.

I am now being faced with embezzlement charges since we show a shortage of close to $2000.00 which is almost the same amount of manual credits that were processed during the last 45 days.

I know that I haven't taken any cash nor do I believe any of my staff has done so either. There are only 4 of us and we have all worked there a while.

My superiors are trying to get me to admitting to taking funds when there really is no money missing.

By the way ours has not had the most current updates in about 5-6 years).

Anyone know what could have happened. I was terminated and am now facing charges.

skonley

130 Posts
Posted - 06/05/2012 :  16:03:27  Show Profile  Reply with Quote
As far as lottery being accepted or not accepted by credit/debit card has to do with the product code of either the Dept or the Plu. Secondly, when you say manual credits I'm assuming the cashiers are tendering the transaction with the manual credit MOP key - which means that sale doesn't go to the host network electronically, you would have to follow the network procedure on collecting your money. Its basically the same as cashing out the sale. If you say you are manually entering the transaction by pressing the credit MOP key and then typing in the account number and expiration date for the card and getting a network approval then you should be collecting the money, unless the host network is denying payment on said transactions (typically due to the site not imprinting the card and/or getting a D/L #).
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Rwiggs

USA
4 Posts
Posted - 06/06/2012 :  15:16:17  Show Profile  Reply with Quote
Thanks for the reply. We have been pressing Credit, not the Manual Credit button as MOP, keying in the CC # and the receipts print. It is not showing up under our Host Reports as being included in totals for the day but is listed further down on the Close Daily report as Manual Credit.

We never use the Manual Credit Button since that automatically clears the sale and we have to renter the sale and start over. It wipes it out of the system.

I tried to explain to my boss that unless I included the Manual Credit to our other CC totals that we would come up short for the day. She insists that it is and thinks that someone is stealing.

It's just odd that this started happening after right after the system let us use DB/CC for lottery ad then it stopped.

Is it possible that a clerk could have been playing in the files and caused some kind of an issue.

If we have to reboot it always ask us if we want to change 'system config" and we always enter no. Could it be that someone hit Yes when they rebooted?

I'm not at all a technical expert on these systems but trying to find out why the Manual Credits suddenly starting appearing.
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Kperlow

USA
2711 Posts
Posted - 06/06/2012 :  20:53:10  Show Profile  Reply with Quote
Isn't it illegal to use a card for lottery? I know some sites that do it but in VA it is a no-no.
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xardoz

USA
3486 Posts
Posted - 06/06/2012 :  22:25:35  Show Profile  Visit xardoz's Homepage  Reply with Quote
The issue with using credit for Lottery is:

1: The site gets paid less for the sale than the Credit Fees
2: Credit is subject to Charge Backs
3: Fraud

Lottery should only be used with Cash or Debit (But remember Debit has fees!)
https://constitution.hillsdale.edu/201

Any society that would give up a little liberty to gain a little security
will deserve neither and lose both.
Benjamin Franklin
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Rwiggs

USA
4 Posts
Posted - 06/06/2012 :  23:52:20  Show Profile  Reply with Quote
Our system was set-up to not allow lottery on DB/CC since it is illegal in our state. It just starting allowing it one day for no reason.

A few days later I tested it and it rejected the sale.

That's what led me to believe that something happened to the system. Credit cards that we keyed in manually suddenly started showing up as Manual Credits on Host Reports and if I didn't physically add them to the totals we would come up short exactly that amount.

Boss insists that I shouldn't be adding it to the Host Totals since it was already included in Host totals.

I can't convince them otherwise.
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bigbadjohn

Canada
2166 Posts
Posted - 06/07/2012 :  04:53:46  Show Profile  Visit bigbadjohn's Homepage  Reply with Quote
Close your day then key in one credit card sale manually and close your day again. If your theory is correct you'll see zero in the credit and your sale under manual credit. Then call the network and verify that your sale went through and your merchant account will be credited that amount.
Don't learn safety by accident.
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reynard

63 Posts
Posted - 06/07/2012 :  12:37:49  Show Profile  Reply with Quote
What did the reimbursements look like compared to report totals? Was the site being reimbursed for your added total? Or just the "Host Total".
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Rwiggs

USA
4 Posts
Posted - 06/07/2012 :  21:10:46  Show Profile  Reply with Quote
We were reimbursed for the correct amount of CC totals for the week and by me not adding the Manual Credits to my daily worksheet it caused the store to show short for the day(s).

That's what I'm not getting my boss to understand. She insists that I could not add to the Host Total since it picks up the Manual Credit in the Host Totals.

Frustrating since they terminated me. I could have done the Daily close and then did a Manual Credit and close it out again. Just to prove it. Maybe I'll get someone at the store to do it for me.

I only hope they really investigate what I'm saying and finally understand what I was telling them.

They also held my last two paychecks and I am still unsure if they will charge me with a crime I didn't commit.

Their stance is that the system doesn't make mistakes.

Thanks for all of your help.
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