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tjek
56 Posts |
 Posted - 05/27/2012 : 18:53:33
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i am getting a 405 fuel com error on the ruby,i rebooted the ruby and done a cold start on the pam, didnot help,could it be the cpu board in the pam or a port in the ruby ny ideas .
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clyle
USA
196 Posts |
Posted - 05/27/2012 : 19:00:18
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| start with the basics verify you connections, port 6 in the ruby or sapphire normally verify on print installation info and make sure the port was not changed in the upgrade portion |
Chris |
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clyle
USA
196 Posts |
Posted - 05/27/2012 : 19:01:53
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| next power the pam off, pull the front cover pull the cards out one at a time and reseat them you can even try moving them to a different slot |
Chris |
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clyle
USA
196 Posts |
Posted - 05/27/2012 : 19:04:25
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| after that verify the lights on the pam to verify functionallity, the ruby should be ok normally it will not show an error if something is wrong but just in case you have a bad port upgrade to a different port on the ruby or sapphire |
Chris |
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tjek
56 Posts |
Posted - 05/27/2012 : 19:05:35
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| it is a ruby only i checked all connections |
tim |
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clyle
USA
196 Posts |
Posted - 05/27/2012 : 19:11:19
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| take the 2 screws off the front cover of the pam remove power and start moving boards |
Chris |
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tjek
56 Posts |
Posted - 05/27/2012 : 19:40:39
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| I will be at that Site tomorrow I will try moving the Pam Boards ,I will get back with everone |
tim |
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xardoz
USA
3512 Posts |
Posted - 05/27/2012 : 20:51:03
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Do not move the boards in the PAM!
They are slot specific!
Most like corrupted file in the Ruby |
https://constitution.hillsdale.edu/201
Any society that would give up a little liberty to gain a little security
will deserve neither and lose both.
Benjamin Franklin |
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termdoc
USA
220 Posts |
Posted - 05/27/2012 : 23:46:30
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Yeah, moving boards in the PAM can make for an interesting afternoon. Do it though - you'll never forget, ever, where they belong.
Fuel comm error ALWAYS is from the Ruby to the pam - "bootfix" would be a bad file in the Ruby - Bad weather? PAM problem... Maybe a bad port. Make sure you look at the journal all the way to when it quit for a bootfix - It'll save you time. Bring a pam and your laptop - one hour call (double time no less!) Good luck
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bigbadjohn
Canada
2179 Posts |
Posted - 05/28/2012 : 08:10:47
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Unplug COM cable, reboot PAM, reboot Ruby, then reconnect cable or power down PAM and Ruby completely and then power up one at a time. If you have a locked port, rebooting one end and then the other won't get you anywhere.
Don't assume that the cables are plugged in where they belong on the Ruby, verify the connection end to end with a tester. Just because there's a cable plugged in COM6 doesn't mean it goes to the PAM. Believe it or not, sites will move cables and connectors around to try to fix stuff themselves.
Boards are indeed slot specific, I've never seen a board destroyed by being plugged in the wrong slot (doesn't mean it can't happen) but they only work where they belong. |
Don't learn safety by accident.
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spby52
USA
46 Posts |
Posted - 05/28/2012 : 08:48:37
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| with pos. unpluged from pam do you have comm on d-box....if not problem in pam or d-box not in ruby |
Patrick |
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tjek
56 Posts |
Posted - 05/28/2012 : 10:22:26
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| Found the problem it was the memory board in the Pam thanks for your helpTim |
tim |
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jingwak
198 Posts |
Posted - 05/28/2012 : 10:45:24
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There are 2 different cold start proceedures for the PAM 1000 and BOTH need to be accomplished. Perhaps you only did the one with the I/O card where you power down and move J10 (the one front jumper that is accessible without removing the board) to the other position? The second cold start is powering down the PAM, removing the memory card and clearing out that card by moving the battery jumper J4 to the other position for 15 seconds, then move it back to the original position. Reinsert the memory card and power the PAM. Go to the master Ruby and logon to Fuel Manager. Do a full initialization and be patient. It may take a full minute for the Ruby to start talking to the PAM again.
The problem with the PAM 1000 locking up can sometimes occur if one of the hose assignments on one of the pumps is wrong or somehow got corrupted. Print a copy of the hose assignments and compare carefully to all the pumps on the forecourt, being sure that "none" is entered where it should be entered. |
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tjek
56 Posts |
Posted - 05/28/2012 : 11:07:43
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| Thanks tim |
tim |
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