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jberthi2
522 Posts |
 Posted - 04/04/2012 : 18:57:46
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I have a Topaz/sap site running shopak 5.00.13, gilbarco advantage, monochrome crinds, kroger rewards, PAM 1000. They have been saying that a few times a week when they prepay a pump with either credit or debit the sale will come due at the register after the person pumps their fuel. When the pump is rung up the drawer pops open and the sale disappears from the register. The Network journal browser doesn't show the sale as a credit/debit transaction. Apparently problem has been going on for over a year. Anyone have similar problem, customers description of symptoms probably not exact. The customer believes they are not getting paid for the sale.
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nelsonpw
USA
1152 Posts |
Posted - 04/04/2012 : 20:39:24
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You should be able to match up the dollar amount of the transaction that comes due to a transaction in the network detail report to verify if the sale is being collected.
Do they have a paper journal? The network journal browser doesn't have all the information needed to troubleshoot this. It's something that VFI is working on for SHOPAK (or so I've been told). |
This is my signature. There are others like it but this one is mine. |
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jberthi2
522 Posts |
Posted - 04/05/2012 : 08:52:10
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| The site also said that after the customer finishes pumping the topaz makes the alert sound and the sale comes due inside, then has to be cashed out. I will need to go there to check it out but being an intermittent issue it is difficult to solve, none of my other shell sites have reported something like this. |
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jberthi2
522 Posts |
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nelsonpw
USA
1152 Posts |
Posted - 04/06/2012 : 09:10:38
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| I remember that thread and what I was working on at the time. The fix was changing out the COM2 to VSAT cable. We had CAT5 and replaced it with serial and the problem went away. |
This is my signature. There are others like it but this one is mine. |
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jberthi2
522 Posts |
Posted - 04/07/2012 : 09:59:22
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| thanks, I'll check that. |
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gashuffer
USA
38 Posts |
Posted - 04/07/2012 : 12:24:06
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| you may also want to consider setting DCR site parameters JOURNAL approval to "y" |
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highongas
USA
155 Posts |
Posted - 04/07/2012 : 14:41:34
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| Don't know if it will help but there is new SHOPAK application on the portal. Version 5.01.03 |
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jberthi2
522 Posts |
Posted - 04/09/2012 : 08:54:46
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quote:
Originally posted by highongas
Don't know if it will help but there is new SHOPAK application on the portal. Version 5.01.03
Ok, I haven't looked at the release notes yet, is this upgrade going to be sent to all sites as auto upgrade? |
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helpless_tech
195 Posts |
Posted - 04/09/2012 : 19:09:08
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This was mentioned in the linked thread above, but not here, so I'll mention it again.
Shell network will reject an entire sale if the pump overruns the pre-auth amount. I've had numerous cases out here where bad proportional valves were causing sales to overrun the $99 floor limit. The entire sale gets rejected and comes due inside. |
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jberthi2
522 Posts |
Posted - 04/23/2012 : 08:50:05
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| I found a few crinds that were didn't have minimum recommended version of firmware and upgraded them, didn't help. I set "Ignore MOP conflict" to no, haven't had any more problem for past few days, but customer wants to be able to open pump for post pay, can this be done with ignore mop conflict set to no when they are on kroger rewards? |
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