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 Clearing Stacked item?
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  11:28:16  Show Profile
hi,
i currently have Ruby Sapphire register in our gas station, and our pump#2 is having a stacked item i believe..
I tried these steps to clear stacked item before,
pump#
prepay
stop
yes
and it cleard all the time, however this time it's different story,
pump#
prepay
stop
=====> E409 WRONG STATE.
and I also tried to do another sale,
=====> E410 MUST SETTLE
Rebooting the entire sappire including the register wont clear that $ on that pump#.
any help?? =(

Rex

USA
29 Posts

Posted - 07/22/2010 :  11:33:45  Show Profile
try clearing the pumps on hold.. that sometimes helps

shop smart...shop "s" mart
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  12:13:40  Show Profile
so how can i clear the pump on hold??xd
sorry, i'm a newbie with ruby system.
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  13:11:41  Show Profile
oh btw I just went to Fuel Management and looked for 13. clear pump on hold, and it's not even there??!!!
it went from #12 to #14????!!!!!
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Rex

USA
29 Posts

Posted - 07/22/2010 :  13:18:35  Show Profile
get someone with a lvl 7+
or
log in via backdoor.

or try this for stacked sale: pump # fuel, fuel (yes fuel twice)

shop smart...shop "s" mart
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smellslikegas

USA
561 Posts

Posted - 07/22/2010 :  13:30:24  Show Profile
hit
2
view
view
view

what status does it give for the pump? Is the Dollar sign Icon the only thing lit up for #2 and is it flashing? What version of software are you running?

I can't fix stupid, But I can sure charge for it.
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  13:45:33  Show Profile
I have this message after view
PUMP 2 IS IDLE
STACKED SOLD $ 0.00 CRED
0.000 G UNLD
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  13:49:05  Show Profile
and instead of the READY FOR SALE
I have this... 2C $ 0.00
at the main screen with no transactions going on..
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  14:01:54  Show Profile
SHOPAK 0 5.00.09 REG
B164 G2,7.3 100309
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jpowers

USA
647 Posts

Posted - 07/22/2010 :  14:04:14  Show Profile  Visit jpowers's Homepage
Try - PUMP # / FUEL / (INPUT ONE CENT) .01 / CASH

If that doesnt work

PUMP #
VIEW / VIEW
FUEL
.01 (penny)
CASH

If that doesnt get it, you'll have to call VFI for a backdoor password to CLEAR PUMPS ON HOLD

If everyone is thinking the same...no-one is really thinking.
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  14:09:32  Show Profile
i just try to put .01 and i'm getting

2 #E410 MUST SETTLE
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Rex

USA
29 Posts

Posted - 07/22/2010 :  14:11:03  Show Profile
0.00 sales have to be removed by Verifone i think?

shop smart...shop "s" mart
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  14:13:47  Show Profile
I'm little surprised that the rebooting the system didnt clear the $ and I even restarted all outside pumps to make sure. -_-;
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fusiongt

USA
9 Posts

Posted - 07/22/2010 :  14:16:54  Show Profile
see the thing is. most of time I call verifone they keep tryin to tell me the lame solution "SIR, TRY TO REBOOT THE SYSTEM".......
like I didnt expect... -_-;
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johnw8

3 Posts

Posted - 07/22/2010 :  14:16:58  Show Profile  Visit johnw8's Homepage
We had a site running Shopak 5.00.09 that had this and it required a dial in to clear in.
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spby52

USA
62 Posts

Posted - 07/22/2010 :  17:06:19  Show Profile
wayne setup? 2400 will clear if stuck in cpu or hyperpib.........

Patrick
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